By Barbara H. Peterson
I’m sure that most of us have run into technical support personnel that have seemed somewhat detached from the real world, and oblivious to the problem, much less able to solve it. Well folks, I just had a doozy of a tech support chat with Magic Jack.
Magic Jack is a computer telephone service that works like a real phone, but plugs into your computer. It is a good service until something goes wrong, and that is quite frequently. At least for me.
Well, something went terribly wrong, and the program would not even load. Read the following transcript, and remember, I did not make this up. This is a real transcript, from the horse’s mouth! I deleted the personal info.
Please wait for a site operator to respond.
You are now chatting with ‘Grace’
Your Issue ID for this chat is (deleted)
Grace: Hello, how may I help you?
barb: magic jack started up, then shut down. when i tried to start again, it would not start and directed me to support. went through the steps and still nothing
Grace: May I have your magicjack phone number please?
Grace: Thank you
Grace: May I have your full name and email address please?
barb: barbara peterson (deleted)
Grace: Is your magicjack device plugged it in right now?
Grace: Is the dial pad is up and read “ready to call” message?
barb: it won’t start
Grace: Please check if the blue light is ON?
Grace: Are you using USB extension cord?
barb: it’s trying to start nowbarb: it just started on its own
Grace: is the dial pad upnow?
Grace: does it read “ready to call?
barb: yes. it did this morning also, but keeps shutting itself down
Grace: I see
Grace: did you turn your computer OFF?
barb: may i please speak with someone else?
barb: how could i still be online talking with you if i turned my computer off?
Need I say anything else?