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Tech Support from Hell

By Barbara H. Peterson

I’m sure that most of us have run into technical support personnel that have seemed somewhat detached from the real world, and oblivious to the problem, much less able to solve it. Well folks, I just had a doozy of a tech support chat with Magic Jack.

Magic Jack is a computer telephone service that works like a real phone, but plugs into your computer. It is a good service until something goes wrong, and that is quite frequently. At least for me.

Well, something went terribly wrong, and the program would not even load. Read the following transcript, and remember, I did not make this up. This is a real transcript, from the horse’s mouth! I deleted the personal info.  Continue reading

Global Support Centre Employee of the Month

Source: HowBits


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